Refund Policy
Please read Angela Technology Ltd.'s refund policy carefully.
At Angela Technology Ltd., we're committed to providing high-quality digital marketing services that bring real results. We’re dedicated to helping our clients achieve success, particularly with our SEO strategies and other digital solutions.
When it comes to refunds, we make thoughtful decisions based on the type of service provided and how far along the project is. Our goal is to maintain fairness and transparency.
Here’s when refunds may apply:
1.0 SEO Services
SEO is a long-term investment, and at Angela Technology Ltd., we work hard to improve your rankings and increase website traffic. However, certain factors, like search engine updates or competitor actions, are beyond our control. Refunds for SEO services are handled carefully and only in specific situations:
1.1 If No Work Has Started
If you cancel before we begin any work or research, you will receive a full refund. Just notify us within three business days. If we’ve already started, we may offer a partial refund based on the work completed.
For more details, email us.
1.2 Project Delays
If the project is delayed due to factors on our end or external circumstances, you can request a partial or full refund depending on how much of the project has been completed. Any costs for tools or software already purchased for your project will not be refunded.
1.3 Refunds for Completed Milestones
SEO projects have clear milestones, such as audits and keyword research. Once a milestone is completed and delivered, it is non-refundable due to the time and resources invested.
1.4 No Refunds for Results
SEO is a gradual process. Search engine algorithms change, and results can vary, which is beyond anyone’s control. Since we cannot guarantee specific outcomes, we do not offer refunds based on SEO performance.
Email us at [Email].
2.0 Website Development Services
Website development is a complex, time-consuming process, and we aim to deliver a site that meets your expectations. Refunds for website development services are offered under these circumstances:
2.1 If No Work Has Started
If you cancel the project before we start work, you’ll receive a full refund. If work has already begun, a partial refund may be issued based on the progress made.
2.2 Project Delays
If the project experiences delays due to our actions or external factors, you may request a refund, either partial or full, depending on the progress made. However, any costs related to purchased resources or licenses for the website cannot be refunded.
2.3 Refunds for Delivered Work
Once a milestone or the final website is delivered, it is considered non-refundable as time and effort have already been invested in its development.
2.4 Custom Features & Development
If you request custom features for your website, these will be non-refundable once the development has started, as it involves dedicated time and resources to build.
3.0 Creative Design Services
Our design services are tailored to your specific needs, and we want you to love what we create for you. Refunds for creative design services are handled as follows:
3.1 If No Work Has Started
If you cancel before we begin any design work or research, you’ll receive a full refund. If we’ve started work, a partial refund may be issued based on the progress made.
3.2 Design Approval Process
Once a design concept has been delivered and approved by the client, it becomes non-refundable. Any revisions or modifications after approval will be charged as additional work.
3.3 Refunds for Completed Designs
Once a design project is completed, it is non-refundable. This includes any digital assets like logos, graphics, UI components, and more.
4.0 Content Writing Services
Our content writing services are designed to meet your unique needs and brand voice. Refunds for content writing services are addressed in the following situations:
4.1 If No Work Has Started
If you cancel before we begin writing, you’ll receive a full refund. If work has already started, a partial refund may be issued depending on how much work has been done.
4.2 Completed Content Deliverables
Once content is delivered and approved, it is considered non-refundable. If revisions are needed, they will be done according to the agreed-upon scope and charged accordingly.
4.3 No Refunds for Results
Content writing aims to align with your expectations. However, the final content’s success is influenced by factors beyond our control, such as market conditions or audience preferences. As a result, refunds for content writing services based on final outcomes are not available.
5. Non-Refundable Payments
Certain payments are non-refundable to ensure fairness and accountability. Once work has been completed and delivered to the client, it cannot be refunded. Additionally, payments for extra services, revisions outside of the original scope, or additional requests are non-refundable.
Refunds will not be issued if delays are caused by the client, such as failure to provide necessary content, approvals, or timely communication.
6. How to Request a Refund
To request a refund, please send a written request to [Email]. Your email should include your reasons and any relevant documentation (e.g., project milestones, communications, or deliverables). We will review your request and respond promptly.
7. Refund Processing
We handle refund requests straightforwardly and fairly. Our customer service team will review each case individually. If needed, we may schedule a meeting to discuss your request. Once approved, refunds will be processed within 15 business days and sent back using the same method you originally paid with.
8. Governing Law
This refund policy is governed by the laws of the United Kingdom. Any disputes or legal matters arising from our services will be resolved according to UK law. By using our services, you agree that any legal conflicts will be handled within this framework.
9. Contact Us
If you have any questions or need more information about our refund policy, don't hesitate to get in touch. You can contact us through the form on our website or email us at [email protected]. We're here to help!